Context

Meeber offers digital solutions for offline businesses through the online cashier application which is integrated with online ordering solutions. I work closely with the CTO discussing a lot of software improvement based on what the costumer needs

Goals

1. We Want To Make Every Restaurant That Use Our Product, Can have Their Own Loyal Customer


2. Create The best Order Experience Both For Customers & Merchants

Challenge

One way to make a loyal customer is we have to give them a special offer, so how do we give each merchant to generate recurring customer without company spending money on it.

It’s frustrating for users when they have to wait their order for too long, so how do we get rid of every costumer anxiety when they waiting for their order.

Solution Number 1

Every costumer can get a point For Every purchase from Each Merchant and redeem it for a certain discount or prize

How many points to redeem for the discount or the prize is left to the merchant to decide, so company doesn’t have to spend money to give more promo discount to customers