Creating Easy Tunnel To Order Self HIV Screening Device And Following Up On HIV Test Results
UX Researcher
UX Designer
UI Designer
Context
Spiritia is a non-governmental organization that have been working with and for people living with HIV/AIDS. They want to give an easy way to distribute HIV screening test for people in need.
Goal
The objective is to encourage individuals who may potentially have HIV to conduct self-screening tests and to regularly seek medical check-ups
Challenge
There is a lot of people who ignore their own health, people who are afraid to find out the truth about their condition, and people who are too lazy to do a routine check-up
A lot of people also afraid of other people's judgement, like friends & family, so it’s a big challenge to make people feel safe from any backlash from other people when they order HIV screening test or even do a following check-up to the medical facility
Ideation
First of all i sepperate user journey into two, first is where people order the HIV screening test and second one is where user follows up on their test result
Logging in without password, this is the new way to login experience that we come up with, so how do we managed that? How do we know it’s secure? And how will the back-end work? Well, we're using Special ID Number
Explanation
Well the first thing if you want to order a HIV screening device, you have to be at least 17 years old, so you have to put your birthday to order it, and you have to put your ID Number also.
ID Number is special, every person have it but it’s not same. When user order the device, there will be a generated order ID that we are going to match it with their Personal ID to confirm if the device was arrived to the right person
Under Age Page
This is what the’ll see if they’re < 17 years old, a page where we encourage underage user to go to nearest medical facility with their guardian
Here, we listing all the medical facility that can handle HIV stuff and giving user an automated referral letter, so they can get the attention and treatment they deserve
Order Method
We give user option on how they want to recieve their order
By Delivery Services
By Meeting Privately
Or a Just Self Pick Up
That way, we can make user feel safe enough to order the tools, either it’s because they don’t want their family member find out about the package when they send it by delivery service, or they feel ashame if other people see them at public while ordering a HIV screening device kit
